Your property management services are changing. What can you expect when they do? A shift in property management services can be anything from disruptive to seamless. Here's how you can make the process easier on yourself.
Check In Early On
You should be notified well in advance of any changes in the property management service. Check in with the new company early to introduce yourself and to find out what changes may be made. The property management company should be able to give you an overview of their plans.
Double Check Any Payments
Whether you're paying commercial rent, residential rent, HOA fees, or AOAO fees, it's important to make sure your payments are going to go through. It's your responsibility to make sure that your bills are paid, even if the methods of accepted payment may change. Make sure the property management company is still acquiring payments in the same way. You may need to sign up for an online portal or ACH.
Find Your Primary Point Of Contact
Most property management companies are going to have a primary point of contact: a single individual you should contact if you have any issues or complaints. Find your primary contact now, so you know who to connect with if you need repairs, maintenance, or other services.
Review Your Statements
The first statements you receive from your property management company should be looked at thoroughly, as the data may not have been imported correctly. Pay attention to balances, specifically. You should make sure that your balances are correct. If they aren't, you can consult with the property management company, and provide proof of your previous statements. Other things you should do is make sure that the rates that you're paying are correct, especially if you're a business that is billed a part of utilities.
Look Up The Company Online
A good property management company will have solid reviews and testimonials online. If you look up the company and everything is negative, you may want to consider moving. Some property management companies can be run more strictly than others; it's good to know, so you can adapt accordingly. Some property management companies simply have poor communication skills or bad business processes, and these should usually be avoided.
Often, property management companies can change with fairly little warning. But it can be a good thing. Bringing in a new and superior property management company often means that you'll see a lot of positive changes occur around your property. If have questions about getting a new property management company, contact a company like NRB Property Management.